FAQ
Frequently Asked Questions
Orders & Shipping
How long will my order take to arrive? We aim to dispatch all orders within 2–3 working days. Delivery times vary depending on your location, but most UK orders arrive within 3–5 working days.
Do you offer international shipping? Yes! We ship worldwide. International delivery times and costs will be calculated at checkout.
How can I track my order? Once your order has been dispatched, you'll receive a confirmation email with tracking details.
Returns & Refunds
What is your returns policy? We want you to love your purchase. If you're not completely satisfied, you can return items within 30 days of receipt in their original condition.
How do I start a return? Simply get in touch with us at our contact email and we'll guide you through the process.
Products
Are your products handmade? Many of our products are handcrafted with care. Product listings will specify where items are handmade.
Can I place a custom or personalised order? We love creating something special! Get in touch to discuss your requirements.
Getting in Touch
How can I contact you? You can reach us via the contact form on our website and we'll get back to you as soon as possible.